If for any reason you are not satisfied, please inform us within 24 hours of your cleaning and we will re-clean the area. Empress Maids takes all of our customer’s concerns very seriously and we will make every effort to address those concerns at the customer’s earliest convenience.
We are committed to our customer’s satisfaction and we strive to resolve all concerns before they become problems. If any issues should arise during a service, please call our office immediately at (424) 228-5236 so that we can rectify the situation. This includes communication issues, major changes to cleaning instructions, and requests to significantly extend a cleaning service beyond the estimated number of hours. We are happy to accommodate our customers’ needs whenever possible.
We accept all major credit cards and PayPal. For payments made by credit card, an authorization will be made prior to service. Please refer to your bank or card issuer for their terms of service regarding authorizations. Customers using credit cards for recurring services authorize Empress Maids to retain credit card information to charge recurring and/or mutually agreed upon fees.
To allow us enough time to adjust route schedules, we require 24-hours notice of a non-emergency cancellation. Cancellations made with less than 24-hours notice are subject to a cancellation fee equivalent to one hour of service. If we’re unable to gain access to your service location at the appointed time, a lock-out fee equivalent to one hour service may be charged.
Empress Maids relies on our customers’ honest descriptions of their needs and circumstances in order to quote estimates over the phone. If the service order was not appropriate, Empress Maids reserves the right to decline the job at the door and charge a lost time & travel fee equivalent to one hour of service.
Payment is due at the time of the service. A credit card charge back will result in an additional fee equivalent to one hour service plus any legal, collection, financing and recovery fees we incur as a result.
Empress Maids Terms of Service (TOS) is available publicly at our website. We reserve the right to amend our Terms of Service at anytime. A current Terms of Service automatically replaces a previous one.
Empress Maids is available in Los Angeles. We will be expanding to other cities soon. More questions?